Police Department

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Frequently Asked Questions

Mission Statement

To enhance the quality of life through proactive and professional service, to maintain public order through fair and impartial enforcement of the law, and to ensure safety of the community through a cooperative relationship with the citizens and patrons of Universal City.

Departmental Vision

As members of the Universal City Police Department, we are committed to providing quality service to our community through integrity, fairness, communication and a helpful attitude.

Quality Service

Providing quality, professional service to our community by:
  • Enforcing the law
  • Preventing crime, thereby improving the quality of life
  • Responding promptly to calls for service and other public needs
  • Conducting thorough investigations
  • Providing state of the art training and continuing education programs
  • Leading by example


Having sound moral principles that earn the trust, respect, and confidence of the community and each other through:
  • Honesty
  • Living by the rules we enforce


Providing equal treatment of all persons without prejudice or bias by:
  • Treating all persons with dignity and respect
  • Ensuring consistency in decision making without favoritism


Sharing information and knowledge with the community, other agencies, and within our department as allowed by law through:
  • Actively listening to all concerns
  • Keeping crime victims informed about their cases and where to go for additional help
  • Educating the community about crime risks and prevention
  • Informing the community about the inner workings of our department
  • Encouraging the open exchange of ideas and information

Helpful Attitude

Having a helpful attitude is fundamental to earning the respect and confidence of the community by:
  • Treating any problem as important
  • Being polite and courteous
  • Showing empathy and concern for the needs of others
  • Showing pride in our profession, tempered by humility

Citizen Compliment & Complaint Forms

Citizens wishing to submit a compliment, informal complaint or a formal complaint against employees of the Universal City Police Department can do so by selecting one of appropriate forms below: 
Compliment / Informal Complaint

Formal Complaint