Animal Services

Animal Control Complaints/Investigations


Animal Control Officers are responsible for protecting the health and safety of our citizens and their pets. It is our duty to investigate suspected animal law violations and take appropriate enforcement action.

Animal Control Officers will investigate all reports of:
  • Animal abuse, neglect, or cruelty
  • Animal bites and scratches
  • Aggressive animals
  • Nuisance cats or dogs (stray or running at-large, excessive barking, animals which do not have proper shelter, food or water)
To report any concerns or violations about an animal, please call our office at (210) 658-0700.

Potential Rabies Exposure - Animal Bites or Scratches


Texas Law requires that every potential rabies exposure, such as animal bites and scratches, to people involving domestic animals (dogs, cats, ferrets, etc.) and/or wildlife must be reported to Animal Care & Control.

Animal bites and scratches should be taken very seriously. Your animal may have been exposed to the rabies virus by contact with a stray animal or wildlife such as a bat or raccoon and may need to be isolated. If the incident is reported promptly to Animal Care & Control an ACO can attempt to capture the other animal involved and have the animal tested for rabies or quarantined.

To report animal bites and scratches call:

Animal Care & Control
Monday-Friday, 8am-5pm, and 2nd and 3rd Saturdays of each month, 8am-3pm
(210) 658-0700

If after business hours, call the Universal City Police Department at (210) 658-5353. Any human life threatening situations, call 911.