Complaints

The Universal City Police Department wishes to provide fair and impartial service to all citizens. We expect our employees to always perform their duties according to our departmental polices and State law. We strive to treat everyone with respect, dignity, and fairness - without prejudice, oppression, or intimidation.

If you feel that our employees have failed to meet these expectations or are guilty of misconduct, you are entitled to submit a complaint which will result in an investigation of the incident.

The individual’s supervisor shall investigate allegations of misconduct. To be considered, the complaint must be in writing and have the notarized signature of the person making the complaint. A copy of a signed complaint against a police employee shall be given to the employee within a reasonable time after the complaint is filed.

Disciplinary action may not be taken against the employee unless a copy of the signed complaint is given to the employee. Refusal to provide this written statement with the complainant's notarized signature will be considered in determining whether to conduct an investigation.

All internal investigations will be completed in a reasonable amount of time after the receipt of the written complaint. Appropriate corrective or disciplinary action will be taken against the employee when a complaint is substantiated.

Unfounded or false complaints may result in the police department taking action against the complainant. Our goal is to insure that integrity is maintained while promoting justice and fairness for both citizens and employees alike. The citizen has a right to have his complaint investigated and adjudicated, and the employee's interest must also be protected from false complaints.

We ask that you adhere to this procedure so that we may handle your complaint promptly.